Contact Adobe Customer Service
Adobe Phone Numbers and Emails
Toll-Free Number:
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(800) 685-3644Adobe Connect and LiveCycle
Customer Service:
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(800) 585-0774Adobe Creative Cloud and Acrobat
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(877) 722-7088Adobe Experience Cloud
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(866) 772-3623Adobe Software Activation
Adobe Emails:
Adobe Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Adobe Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Adobe is 8006853644. 65% of consumers used this number to address their issues and concerns. Meanwhile, 62% of users reported contacting a real person successfully by dialing the phone number 8005850774.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Adobe may ask you for the following information to identify you as a customer: email, first and last name or customer id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Adobe Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Adobe is 8006853644. 65% of consumers used this number to address their issues and concerns. Meanwhile, 62% of users reported contacting a real person successfully by dialing the phone number 8005850774.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Adobe may ask you for the following information to identify you as a customer: email, first and last name or customer id.
People call Adobe mainly because of activation/ cancellation, account, payments and charges.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Adobe is adobe@kpcorp.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Adobe Website:
Adobe Help Center:
Corporate Office Address:
Fax:
Adobe Customer Service Reviews
To get my refund is a problem and I am disappointed that such a big company is being dishonest. Please be honest and refund my deduction . My service was cancelled and you are still taking out tje payments.
I reach out to adobe about wrongly charged membership for 2 years. When I check my account I cant find a membership at all.
Started with 30 now its even 60 a month! I have sent them an email and they didnt respond.
They answered standardly - write from the site. I already wrote several times several months ago, but did not receive any response from them. Adobe's author support is outrageously bad.
How Good is Adobe's Customer Service?
Summary of Adobe Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Adobe?
Activation/ Cancellation Question:
- “Cancel subscription”
- “I just canceled would like a refund”
- “I want to cancel my subscription.”
Payments and Charges Question:
- “Billing”
- “Billing issue”
- “Billing inquiry.”
Account Question:
- “My adobe account suspended”
- “New account file transfer”
- “Password reset”
Request for Information Question:
- “Need help being locked out of our account.”
- “Technical support”
- “Express inquiry”
Product/ Service Question:
- “My photoshop clone tool not working”
- “Adobe not working”
- “Can't access adobe elements”
Refund Question:
- “Refund”
- “I want my money back”
- “Refund for cancellation”
Staff Question:
- “Pause service”
- “Service issue”
- “Discontinue Trial Service”
Shipping and Delivery Question:
- “Packages”
- “Didn't get a week free and got charged for a whole year before I could even cancel”
- “Haven't received refund”
Cards Question:
- “I changed my card on adobe acrobat i wanted to finish the subscribe and i need to pay around 124 and something but i got robbed and that credit card has no money on it right now what should i do”
- “Overcharging my card”
- “I called adobe yesterday and ended up having 2 credit cards charged with fraud. I have an account with adobe and they fid now dolve the problem with my creative cloud”
Return/ Replace Question:
- “Changing a p d f file”
- “To change my billing information”
- “Cant change my plan”
Website/ Application Question:
- “Issues with opening the application and uninstallation of adobe photoshop”
- “Site not loading”
- “App not working”
Employment Question:
- “Job sathi call Kela hota”
Other Question:
- “Locked out”
- “Plan change”
- “Adobe expired before expiration date”
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