I purchased Adobe Acrobat X direct from Adobe using their cloud account about 5 years, ago.I upgraded this about 3 years ago.
With the insurance that if I ever need to download the acrobat X Pro again I could have it. I get a new laptop and at first I was going to upgrade to the latest version of Acrobat to but when I called Adobe it was such a poor experience that I gave up and just downloaded the Acrobat X Pro from my online account but no Distiller X. Distiller is the software that comes with Acrobat to convert .plt files to PDF files. This is the only reason that I purchased the Acrobat.
Now this is a pain but the insulting thing is Abode's support, I talked to at least 6 people today all from India, nice people, but not very helpful. So after 2 hours on my time here I am no Acrobat Distiller X, no way to get it, unless I buy a huge marketing software, so one of them said, and I do not get it when I download the software online that I was promised.
Finally the icing on the cake I was told the only support I have is a online forum.I think its time to sell my Abobe stock.
This reviewer shared experience about poor customer service and wants this business to have the product delivered as the author lost $800. The author is overall dissatisfied with Adobe. The most disappointing about adobe acrobat x pro conversion software from Adobe was incompetency of support , but reviewer liked have great products. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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