Adobe
Adobe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Adobe has 2.1 star rating based on 296 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Adobe to a friend or colleague.
- Rating Distribution
Pros: How adobe use to be when customers mattered, Have great products, Good product.
Cons: Should have been able to cancel, Customer service, Horrible customer service experience.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Adobe has 2.1 star rating based on 296 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Adobe to a friend or colleague.
- Rating Distribution
Pros: How adobe use to be when customers mattered, Have great products, Good product.
Cons: Should have been able to cancel, Customer service, Horrible customer service experience.Recent recommendations regarding this business are as follows: "Never go for Autopay they never stop they loot your money they are totally fraud!", "Use a different product. This is advertised as the tool from the government and does not work.", "Don't mess around trying to get through online. It may be a long phone call but it's so worth the effort!", "Videos start reading the *** contracts. These companies are betting on us not too.", "try to find other options".
Most users ask Adobe for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Adobe Reviews
"Bad customer service"
I wanted to cancel my account by phone, but nobody could help me. I want to cancel my account. I need help doing it, so please let me know how to do this....
"I cannot get through to you by email."
This is horrible customer service. I have wasted a hour of time trying to get you to accept my issue. I am now really pissed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad customer service
I wanted to cancel my account by phone, but nobody could help me. I want to cancel my account.
I need help doing it, so please let me know how to do this. Thank you, James Meeks.
Preferred solution: Full refund
Wasaga Beach, Ontario
I cannot get through to you by email.
This is horrible customer service. I have wasted a hour of time trying to get you to accept my issue. I am now really pissed.
San Diego, California
No human work here
If you dig deep enough, you will find on the adobe web site, customer service with "contact us, real help with real people". That's not true.
It's a bot. They have been charging me twice for a year for my monthly subscription.
no help anywhere. My company is now scratching them off a short list for magneto enterprise platform we were considering, because their customer service is so pathetic.
User's recommendation: try to find other options
Sofia, Sofia (Stolitsa)
Third party reseller
Hello,
i bought Adobe Master Collection 2022 from eazyproo.com
they assured me it is legal and official.
Later the Photoshop licence told me that the product is not valid!
Please tell me if i got scammed or not.
User's recommendation: DONT BUY FROM EAZYPROO.COM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellation/ Adobe scammed me
I have had adobe for a while and haven't had the time to call. When I did call the support number, I was under the impression this problem would be solved.
But it wasn't. When i got my subscription I was under the impression that I would only be paying 20$ for a school promo and at the time I couldn't cancel it because paying 100+ is out of the question for a college student. Now ismgine my surprise and disgust to find out Adobe has been charging me 50+$ for something I didn't want nor sign up for in the first place- I signed ip for 20$, not 50. After the support number assured me I wouldn't need to be paying as much anymore, i found out they lied again.
I was told I wouldn't have to pay it anymore and then I see the charge to my account.
It's ridiculous to lie to people about what they're paying for, and how it'll be fixed when it's not. Adobe is a stealing, cheat that has no business advertising to college students.
Preferred solution: Full refund
User's recommendation: DONT BUY ADOBE.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel subscription
My school job is offering this free of charge. I don't need to buy it on a personal basis.
I want the Adobe Acrobat Reader subscription canceled today, July 29, 2024, so I will not be charged. I do not wish to continue my services with Adobe. Thank you for your cooperation and understanding.
Sincerely, Audra C. Milgrim.
- Fast
- Sometimes cumbersome
Preferred solution: Full refund
User's recommendation: Good product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Deceptive reviews
No need for a resolve.
They sent me an email detailing the conditions:
-Type of subscription: annual, paid monthly
-When to pay
-Cancellation terms.
There was no fine print; everything was in a readable, normal font size.
When I cancelled, I received another email with a cancellation confirmation. There were no problems with that.
I know that some users, when cancelling via customer service, get offered free extensions of three months for not cancelling. If you accept that, you accepted an extension instead of a cancellation.
You need to know what to do.
The only real drawback is that you can't cancel at the end of your subscription. You need to put a reminder for your end of subscription in your calendar.
- Photoshop elements and premiere elements for consumer use
- Non profits get student or teacher prices
- Professional products for professional use
- Quite expensive for consumers just doing that as a hobby
Preferred solution: Nothing, I’m fully satisfied
User's recommendation: Read the terms of cancellation for any subscription you take.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Double billing
Adobe Pro has denied me access to my account, citing failed payment, yet they have been successfully billing two different credit cards $28.85 for seven months. Six Adobe reps discontinued chats and phone calls, and every Adobe email has been rejected, leaving their fraudulent practices unchecked. Unless I provide another credit card, I cannot access my account or saved Adobe PDFs.
- Fraudulent
Preferred solution: Access to my account as payment was approved by one cc not both, a refund and an apology for their 6 Representatives blatant ignorance
User's recommendation: Find a more ethical business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
416831****
The system has too many repeated glitches, and although I have an account, it still asks me to start a free trial.
- Great for combining files and emailing them
- Sometimes slow
- And asking to start free trial which is annoying cond
Preferred solution: Better service from the product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arima, Borough Of Arima
The support when youbare a paying customer is awesome..but as soon as you cancel the service that's when they turn to awful.
To get my refund is a problem and I am disappointed that such a big company is being dishonest. Please be honest and refund my deduction . My service was cancelled and you are still taking out tje payments.
Wasaga Beach, Ontario
Very bad service support. It says must call within published business hours which are 7/24.
Cannot get through to cancel trial to adobe. Even though I downloaded the latest version from YOUR site.
The Canadian government rollable form would not download and said I required the current software version, which I thought I had. A waste of my time and I never got the form.
User's recommendation: Use a different product. This is advertised as the tool from the government and does not work.
Halifax, Calderdale
I had various accounts that I'd forgotten about that amounted to a lot of charges over time.
I was honestly surprised and delighted when the woman I spoke to at Adobe spent a lot of time looking up accounts I mentioned to her both in the UK and the USA. By the end of the lengthy phone call she succeeded in canceling all of those accounts, and not only did that but agreed to reimburse me totally for all of the payments since those accounts started.
I'm definitely forgetful and get easily confused due to my health condition but in the end it was my fault. She did it all anyway and all charges are in the process of being returned to my bank.
Needless to say- I cried!
User's recommendation: Don't mess around trying to get through online. It may be a long phone call but it's so worth the effort!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Miss leading service provider
You have tricked me into your long membership, which I do not wish did not know and do not walk. I started with downloading the app for free trial. I deleted the app before the trial ended and now you bill me for services I did not want did not ask, you need to see this manner
immediately will be forced to find remedies at law
Jamesrogel@***.com
Invoice Information
Invoice Number
275472****
Invoice Date
04-MAY-2024
Payment Terms
Credit Card
Purchase Order
AB0414770****CUS
Order Number
715674****
Customer Number 124269****
Currency
USD
- Nice products
- Expensive in the marketplace is leading custom services
Preferred solution: Stop trying to bill me for services I did not want do not have, and will not be using
User's recommendation: Videos start reading the *** contracts. These companies are betting on us not too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payments
I deactivated my adobe account but its still charging me for the account . why is this happening i want to cancels these payments
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Value of services and UNAUTHORIZED charges
Adobe is not what it used to be. They've started adding more and more features to make up for the absurd amount of money they charge.
It's completely uncalled for, and the money they charge isn't even worth what we get.
I signed up for a FREE week subscription, so I could make a logo, and turns out I couldn't access my creative cloud after all. So I immediately cancelled. Due to so many fraudulent practices out there these days, I took a screenshot for insurance. Turns out, after the week was up, my card was attempted to be charged for $97.19.
And they still show my account as due.
Adobe has fallen off, in a big way.
No customer service to help, too much on their menu, charging way too much and unauthorized charges. If there was something less than 1 star, I'd give it.
Photos attached showing dates and times.
- Options
- Too many options
- Expensive
- Not trustworthy
Preferred solution: Stop the attempts of pulling $97.17 from my card. I cancelled my trial successfully and have proof.
User's recommendation: Find a more reputable software company! Microsoft is great!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
This is how much does a review as I sit out right complaint about the difficulty to Cancel the trial membership spent two hours plus to trying to find out procedure. Forget it you’re going to spend a
Four or five days ago I purchase a trial membership dont recall the name or the reason why but I was trying to send some posters with US mail. I need adobe reader six download it went ahead and join me and try to cancel for three days now. No just suitable port.
User's recommendation: Be very sure he would really want the service
About
, ,
Adobe is an internationally known company which specializes in developing software. Its portfolio includes many respected and recognizable software brands. The company's moto is "Changing the worlds through digital experience". The most successful Adobe's products that almost everyone uses are graphics programs - "Adobe Photoshop", "Adobe InDesign", "Adobe Acrobat". The other widespread product "Adobe Flash Player" became a #1 format for viewing videos online. Portable Document Format (PDF), developed by Adobe, and now an ISO standard.
Adobe Systems was founded in 1982 by Chuck Geschke and John Warnock . It is headquartered in San Jose, California. The company is ranked as one of the top 50 socially responsible companies in the United States.
Adobe is ranked 483 out of 6845 in Software category
USA, UK
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